FREIGHT PARTNERS

DHL

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SHIPPING COSTS

Shipping costs are stated at checkout and when you order your products. Please note that you as a customer are responsible for providing the correct address to which the product should be sent.

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LOST PARCELS
We are not responsible for packages lost in transit. Nor for damage caused in transit. Please contact the shipping company.

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UNCLAIMED PARCELS

Packages that are not picked up on time will be returned to us. The products will be refunded but an administration fee of SEK 289 will be charged.

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DELIVERY TIMES

Our goal is to get your products to you in record time, 3-5 business days, but actual delivery times may vary depending on your location.

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HAIR INSERTION

Please note that the insertion must be done in a professional manner and that you are responsible for the extension being carried out by a professional. We are not responsible for damages related to an incorrect insertion.

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RETURNS POLICY

We do not accept returns after 15 days from receipt of the goods.

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Please note that opened packages and broken seals cannot be returned for hygiene reasons.

You, as the customer, are responsible for the return shipping and the return cost/administration fee, which is deducted from the refund amount.

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Please note that you cannot cancel your order. Most things are automated and packed directly when an order is placed.

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We are not responsible for any lost returns caused by the post. Nor any damage caused by transportation. Please contact the shipping company.

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If your return is accepted, we will refund the money shortly. Please note that the insertion/products must be done by a professional hairdresser/extensions stylist.

We are not responsible for any errors and the hair cannot be claimed in case of broken packaging.

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Sale items are not returnable.

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RETURN PROCESS

To start your return process, you should:

1. Email us at info@sensoryvalue.com. Write to us RETURN at the top of the email and indicate
   • Full name and surname
   • Order number
   • E-mail address
   • Telephone number
   • Product info
   • Address
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2. Reason for return. E.g. wrong model, wrong color, length, and what to return.
3. Pack your goods securely with your order number and receipt.
4. We will email you a return slip that you put on the package. Please note that you as a customer are responsible for the return cost. The return cost of SEK 149 is deducted from your refund.

REIMBURSEMENT

Sensory will process your case within about 7 days after the product has been received and reviewed by our team.

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Refunds are made with the same payment method used for purchase. Refunds of approved returns then take about 1-5 banking days.